Frequently Asked Questions
General FAQs
What kind of products do you sell?
We offer a wide range of problem-solving products across categories like Home & Kitchen, Fitness, Storage, Beauty, Gadgets, Toys, and Personal Care - all curated to improve your daily life at an affordable price.
Is your store only available online?
Yes, DreamGrid Digital is an online-only store.
You can shop safely and conveniently through our website - and we deliver
across all regions of India.
How do I know if a product is right for me?
Each product page includes detailed specs,
photos, usage tips, and sometimes customer reviews. Still unsure? Feel free to
contact our support team for help choosing the right product for your needs.
Shipping & Delivery
How long does it take to receive my order?
We usually process orders within 1–2 business
days, and delivery typically takes 5–7 days depending on your
location.
Do you offer delivery across India?
Yes! We ship to all serviceable pin codes in
India, from major cities to small towns, through trusted courier partners.
Which couriers do you use?
We ship through leading delivery services like Bluedart,
DTDC, Delhivery, Ekart, XpressBees, EcomExpress, Amazon, Shadowfax, and
more.
Do you provide tracking details?
Absolutely! You’ll receive tracking information
via email and SMS, and you can also track your order anytime on our Tracking Page.
Payment Related
What payment methods do you accept?
We accept all major Indian debit/credit
cards, UPI, net banking, wallets, and also offer Cash on Delivery (COD).
Is Cash on Delivery (COD) available for all orders?
Yes, COD is available. However, we verify all COD orders via phone or WhatsApp before shipping to ensure smooth delivery.
Are there any extra charges for COD?
No extra COD fees — but verification is required before dispatch.
Is it safe to shop on your website?
Yes, we use Shopify’s secure payment gateways and encrypted checkout, so your personal and payment details are always protected.
Returns & Cancellations
Can I return a product if I don’t like it?
We accept returns within 5 days of delivery
- but only for eligible items. Please refer to our Return Policy for full details.
Is an unboxing video required?
Yes, an unboxing video is mandatory to process return or exchange requests for wrong or damaged items.
Who pays for return shipping?
• If you're in Bengaluru, a flat return fee of ₹100 applies.
• For locations outside Bengaluru, the return fee will be communicated to you before processing.
Can I cancel my order after placing it?
Yes - you can cancel your order before it has been shipped. Just contact us via email or WhatsApp with your order number.